I have the same problem but I’m using an add-on card instead of a built-in chip on the motherboard. Chipset reads NEC D720200F1 and shows on my Device Manager as Renesas Electronics USB 3.0 (both on host controller & root hub). I already have updated the driver to 2.1.19.0 w/ firmware 3025 but unable to get recognition.
Is there a workaround for this? Is there any firmware that needs to be updated to WD Passport Essential drives?
