My mother is sick and dieing and she cant remeber her password for her My Passport

My mother is sick and dieing and she cant remeber her password for her My Passport and we are trying to get to her pictures, is there anything we can do

Sorry there is no reset or bypass. If you can’t figure it out you’re out of luck.

Joe

Well That **bleep** can any one tell me the password Requirements for a my Passport.

You Know like it must be Alpha Numerical with one capital Letter.

I can’t help on that part. You get 5 tries then it will ask you to erase or format. Disconnect and reconnect for 5 more. Sorry I can’t be of more help.

Joe