12-21-2011 09:21 AM
I didn't drop mine, my computer just refused to recognize after 5 backups for the first My Passport, (Stupidly bought a second one!) and after about 10 backups for the second, My computer shows no drive available and I have no access to it. I upgraded twice, since, and the first upgrade it froze up my computer, I had to restore to a previous backup, and the second time there is still no access to the external drive, I am still trying to fix all the other changes it made to my laptop. Help! All I want is a driver that works and I can use this external harddrive!!!!!!.
12-22-2011 10:39 AM
i didnt use the software i just pluged and played and it was working fine till i accidently put my Laptop adapter in my external HDD and then ppwwww it wasnt connecting to my laptop nor was there any noise coming from the HDD when i pluged it in
12-22-2011 12:40 PM
Using the laptop adapter probably fried the circuit board on the drive.
01-15-2012 12:31 AM
We recently had a powercut where we live. My harddrive seemed to work fine when I started using. But that lasted 10 minutes. Now I have a constant light (whole thing) and no matter what you do you can't get into it. Luckily im still covered from warranty. So at least they can take a look at it for me... Will key ya know how I get on folks
01-15-2012 11:12 AM
01-17-2012 11:40 AM
Try 12V 3A (36W) adapter. It seems the 2A adapter which comes with older WD drives doesn't work after a couple of years of use. I had a newer 3A adapter for another WD drive which worked. More at: http://wdc.custhelp.com/app/answers/detail/search/
1/a_id/1378/#legacy Look for: My Book Essential (Green Ring) 12 Volts 3.0 Amps 24 Watts http://store.westerndigital.com/store/wdus/en_US/D isplayAccesoryProductDetailsPage/productID.1158631 ...
This board is for the Passport, which is only supplied power by USB. The user above you could try a power booster cable, though.
01-20-2012 06:33 AM
I have a WD External hard drive (My Passport Essential SE 1T usb 2.0) which was working fine, after a power cut I reset my pc, the hard drive is recognised, I checked in device manager also its recognised and the flashing light is also working fine after a very slow work, but its empty, plz help me to fix it or tell me a fine way to recover my data
02-17-2012 07:40 AM
My hard drive isn't being recognized either but to see these Einsteins RACE to "must be damaged" is comical and absurd. No one asked if you dropped it. No one asked ANYTHING. Mine hasn't been touched, only came unplugged. I guarantee you there is nothing wrong my hard drive. I'll figure it out today and post what the problem was.
02-17-2012 08:25 AM
If it came unplugged it's probably corrupt. Start a new post with your OS and does the drive show in Disk Management?