Reply
Occasional Visitor
lifesuckserwin
Posts: 2
Registered: ‎08-09-2011
0

My Passport is not detected in my computer

3 days ago my passport 500gb is not recognized by my computer. but it is recognized by Smartware but it shows "No writable WD Smartware partition found"  Device manager recognized it and it shows "This device is working properly."

 

Tried using USB device viewer and it shows

 

---===>Device Information<===---English product name: "My Passport 0730"
ConnectionStatus:                  Current Config Value:              0x01  -> Device Bus Speed: HighDevice Address:                    0x03Open Pipes:                           2
          ===>Endpoint Descriptor<===bLength:                           0x07bDescriptorType:                   0x05bEndpointAddress:                  0x84  -> Direction: IN - EndpointID: 4bmAttributes:                      0x02  -> Bulk Transfer TypewMaxPacketSize:                  0x0200 = 0x200 max bytesbInterval:                         0x00
          ===>Endpoint Descriptor<===bLength:                           0x07bDescriptorType:                   0x05bEndpointAddress:                  0x03  -> Direction: OUT - EndpointID: 3bmAttributes:                      0x02  -> Bulk Transfer TypewMaxPacketSize:                  0x0200 = 0x200 max bytesbInterval:                         0x00
          ===>Device Descriptor<===bLength:                           0x12bDescriptorType:                   0x01bcdUSB:                          0x0210bDeviceClass:                      0x00  -> This is an Interface Class Defined DevicebDeviceSubClass:                   0x00bDeviceProtocol:                   0x00bMaxPacketSize0:                   0x40 = (64) BytesidVendor:                        0x1058 = Western Digital Technologies, Inc.idProduct:                       0x0730bcdDevice:                       0x1012iManufacturer:                     0x01     English (United States)  "Western Digital"iProduct:                          0x02     English (United States)  "My Passport 0730"iSerialNumber:                     0x03     English (United States)  "575839314142304539313538"bNumConfigurations:                0x01
          ===>Configuration Descriptor<===bLength:                           0x09bDescriptorType:                   0x02wTotalLength:                    0x0020  -> ValidatedbNumInterfaces:                    0x01bConfigurationValue:               0x01iConfiguration:                    0x00bmAttributes:                      0x80  -> Bus PoweredMaxPower:                          0xFA = 500 mA
          ===>Interface Descriptor<===bLength:                           0x09bDescriptorType:                   0x04bInterfaceNumber:                  0x00bAlternateSetting:                 0x00bNumEndpoints:                     0x02bInterfaceClass:                   0x08  -> This is a Mass Storage USB Device Interface ClassbInterfaceSubClass:                0x06bInterfaceProtocol:                0x50iInterface:                        0x00
          ===>Endpoint Descriptor<===bLength:                           0x07bDescriptorType:                   0x05bEndpointAddress:                  0x84  -> Direction: IN - EndpointID: 4bmAttributes:                      0x02  -> Bulk Transfer TypewMaxPacketSize:                  0x0200 = 0x200 max bytesbInterval:                         0x00
          ===>Endpoint Descriptor<===bLength:                           0x07bDescriptorType:                   0x05bEndpointAddress:                  0x03  -> Direction: OUT - EndpointID: 3bmAttributes:                      0x02  -> Bulk Transfer TypewMaxPacketSize:                  0x0200 = 0x200 max bytesbInterval:                         0x00

 

 

 

 

The thing is, My computer does not recognize it..... I need my files... my thesis and feasibility studies is inside my passport....

Please help me

 

Thankyou so much

Occasional Visitor
lifesuckserwin
Posts: 2
Registered: ‎08-09-2011

Re: My Passport is not detected in my computer

please help me.........

Honored Contributor
fzabkar
Posts: 1,765
Registered: ‎02-06-2010
0

Re: My Passport is not detected in my computer

"iSerialNumber" is the serial number of the drive inside the enclosure, so ISTM that the hard drive is being detected by the USB-SATA bridge IC.

Are you able to detect the drive with a disc diagnostic such as HD Sentinel or HDDScan?

HD Sentinel (DOS / Windows / Linux):
http://www.hdsentinel.com/

HDDScan for Windows:
http://hddscan.com/

Does the drive report its correct model number (WD50xxx) and correct capacity?

Occasional Advisor
martie-c
Posts: 5
Registered: ‎08-18-2011
0

Re: My Passport is not detected in my computer

I'm having the same problem. My My Passport 0730 is showing up on the Eject Media menue, and in the Devices and Printers menue See (screen shots)

My Passport 0730.PNG

 

My Passport 0730 - Properties.PNG

But in Disk Drives menue it is nowhere to be found.

Computer hard disk menue.PNG

 

I cannot access the files. GRRRRR. what to do??? Please help.

I've tried switching usb cables, searching my computer for hidden drives and files (just in case) What else is there to do?

and ups the only way to go
Frequent Collector
hastroubledeed
Posts: 3
Registered: ‎08-15-2011
0

Re: My Passport is not detected in my computer

[ Edited ]

We're all in the same boat.

 

Firmware + Software is up to date. Was installed correctly.

 

Drive shows up in "Device Manager"

Drive shows up in WDSmartWare, however it's permanently - Drive discovering.

 

Inside the WDSmartWare, "No Writable WD SmartWare Partition Found"

It's being detected by the green plug of windows showing you have something plugged into the USB-hubs.

 

I've ran scans to see if the drive is broken, corrupted or any problems. There are none, perfectly intact with the original cable which is not damaged either. 

Made sure it's a Windows My Passport and has worked before and it stopped once I updated the firmware and software.

 

Does not show up in My Computer yet it's clearly that it's detected but just won't register.

It does show up in "My Computer", "Manage" and under the "Disk Management", it's online but not accessible.

 

Dear community, help us since that's what a community is for.

Honored Contributor
fzabkar
Posts: 1,765
Registered: ‎02-06-2010
0

Re: My Passport is not detected in my computer

Is your drive protected by a password???
Occasional Advisor
martie-c
Posts: 5
Registered: ‎08-18-2011
0

Re: My Passport is not detected in my computer

no

and ups the only way to go
Frequent Visitor
HockeytownRay
Posts: 2
Registered: ‎08-20-2011
0

Re: My Passport is not detected in my computer

I am having the same problems as well.  Any thoughts?

Honored Contributor
fzabkar
Posts: 1,765
Registered: ‎02-06-2010
0

Re: My Passport is not detected in my computer

Sorry, I wasn't sure what you meant by "scan". If you were able to perform a surface scan via a software application, then obviously the drive isn't password protected. However, if you used Data LifeGuard to perform an internal self test, then AFAICS this test would proceed whether or not the drive were password protected.

At this point I would use a disc editor to examine sectors 0 (MBR) and 63 (boot sector). If you can see these, then this would suggest that your drive may have a logical problem. Otherwise, if you can't access these sectors, then I'd suspect a hardware fault.
Occasional Advisor
martie-c
Posts: 5
Registered: ‎08-18-2011
0

Re: My Passport is not detected in my computer

Just some further information on the issue.

 

I've plugged the Drive into friends computers, both PC and Apple and find the same thing. (The apple however shows a bit more info on the contents of the drive than the PC) However in both cases the drive does not show up in the My Computer menu.

and ups the only way to go
Forums | Ideas | News and Announcements | Register | Sign in | Help | Forum Guidelines
Copyright © 2001 - 2014 Western Digital Technologies, Inc. All rights reserved. | Trademarks | Privacy | Community Terms of Service | Site Terms of Use | Copyright | Contact WD