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Advisor
RustyInKentucky
Posts: 18
Registered: ‎01-10-2014
0

Re: My Passport Ultra 2TB Not Recognized in Windows 8.1 with USB 3.0

For those of you reading this, take what I tell you with adequate caution.  You know what you can do.  Me?  I play and learn.  Sometimes I get myself in real trouble.  Digging myself out of a hole is a learning situation for me.  You may wish to avoid troubles that could possibly cause you to have to entirely reformat your drive, lose your data, and reinstall Windows.  That said, here we go.

 

Actually, this shouldn't present any ways for the novice to cause harm to him/herself or others ...

 

Maybe there's a device driver that didn't install properly?

 

You could look in Windows Device Manager and see if there is any device with some icon beside it that might indicate a problem.  A yellow triangle with an exclamation mark in the middle has always been a big clue in past versions of Windows. You have to choose to view hidden devices in order to see the WesternDigital SCSI Enclosure Device driver.  (That's the SES thing that Windows installs for these WD Passport drives.)

 

1 Hold down Windows Logo key on the keyboard and then press and release the x key

2 Choose "Device Manager" from the menu that pops up

3. Click "yes" to the User Account Control warning window if it pops up

4. Choose "view" at the top of the window

5 Choose "show hidden devices"

 

Now, if everything is good, then you will see that all of the "nodes" are collapsed.  In other words, there should be no parts of the tree that are expanded to show the component parts of that section.

 

But, are you seeing anything expanded with some sort of wierd icon beside it?

 

If nothing has a wierd icon, then look near the bottom. Do you see the node titled:  "WD Drive Management Devices" ?  That should be there.

 

Click on the arrow to expand it.  If your drive is not connected, the sub entry titled "WD SES Device" should be greyed out (greyed out means the type font and its little icon will be rather faint).

 

Okay so far?

 

Now plug in your WD drive.  Leave the Device Manager window open.

 

It should flash two or three times before your eyes as the newly attached device is identified and enumerated into the list.

 

Now, you may need to go back to the node titled "WD Drive Management Devices" and click on that node to expand it again.  At this point the sub-entry "WD SES Device" should still be there but it won't be greyed out.  It will show up in the same dark text font as everyting else that's good in the list.

 

By the way, don't be concerned at this time by other things in the lists that are "greyed out."  Just leave them as they are.  These should simply be things that are installed but not currently connected.

Advisor
RustyInKentucky
Posts: 18
Registered: ‎01-10-2014
0

Re: My Passport Ultra 2TB Not Recognized in Windows 8.1 with USB 3.0

[ Edited ]

to gifcar:

 

Well?  Now?  That USB hub may not help at all.  Remember.: I mentioned lack of power as a possible problem before you told us what computer you had.  But, then, you told us your Asus computer model.

 

Based on the ccomputer model you told us, we then could see that yours is a very special computer and it not only provides the standard full 900ma to its USB 3.0 ports but it also provides what ASUS is calling "Ai" power to some or all of its ports.  I don't know if it supplies Ai to all or just to the front ports.  But there should be at least one on your computer that supplies more than adequate power for the My Passport drives to function.  You'll have to check your owner's manual on this topic.

 

Anyway ...

 

Ai is supposed to designate that a port provides more than 1 amp for charging things that can utilize a higher charge rate like iPads.  In that case, you won't get any more needed power by adding a USB hub unless your computer is defective and is not supplying its stated capabilities.

 

But, as I did mention, maybe the 2TB models of MyPassport drives are designed to reject some value above 900ma as excessive and possibly dangerous?

 

That is something I cannot test for you with my 2TB Passport because I don't have any USB port in my life that provides more than 900ma coupled with a data stream.  I've got wall chargers that provide only power and some of them will supply more than 900ma but they do not also carry a data stream because they are not connected to a computer.

 

Like I mentioned, I have a video camcorder that will not charge if I connect it to a 2amp power port of a wall charger.  I have to connect it to the 1amp port of that wall charger.  It is functioning as designed (although it is aggravating).

 

So ... question is ... that you will have to discover .... are there any ports on your computer that are not Ai ?  If so, have you also tried that port or those ports that do not supply that extra Ai boosted power?

Occasional Advisor
gifcar
Posts: 6
Registered: ‎01-10-2014
0

Re: My Passport Ultra 2TB Not Recognized in Windows 8.1 with USB 3.0

I don't know if there are any non Ai ports, but I've tried all the USB 3.0 ports on the PC with no luck. I ordered the hub because it's more convenient for me, plus I could always use the extra ports.

Occasional Advisor
gifcar
Posts: 6
Registered: ‎01-10-2014
0

Re: My Passport Ultra 2TB Not Recognized in Windows 8.1 with USB 3.0

The hub arrived today and I am happy to report that the 2TB My Passport Ultra does work in the USB 3.0 ports when connected through the hub. It's recognized by the PC with 3.0 transfer rates. I'm still not sure what the problem is though. Too much or too little power, or something else? I spent an extra $40 for the hub (probably should have bought a cheaper one), but I needed the hub anyway so I'm not really mad about it. I'm just glad I can use the drive with USB 3.0 now.

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