Reply
Occasional Visitor
bigfella
Posts: 1
Registered: ‎04-21-2010
0

My Passport 320 faulty USB Cable/Smartware

I am very disappointed with my first time purchase of this WD external drive.  First the USB 2.0 cable kept falling out of the drive at the slightest movement, making the drive impossible to use.  I expected that when I plugged the drive into my computer or any computer that it would behave like a normal USB storage device.  Disappointment plus was the only result as every computer I connected to, I was forced to install the smartware software.  What a pain!!!  The best thing I did was return the drive to the supplier and get my money back.  I have since placed my thoughts on the suppliers forum and now this forum in hope that others will be warned and avoid the purchase of a product that has many draw backs.  I did search the WD support site and the knowledge base with no sure answers to my problem.  What a poor site to navigate and get answers to a problem.

Community Manager
Bill_S
Posts: 7,565
Registered: ‎11-24-2009

Re: My Passport 320 faulty USB Cable/Smartware

You should contact WD's Technical Support for a cable replacement. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en


Click the Kudos star to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue. This may help someone else.
Forums | Ideas | News and Announcements | Register | Sign in | Help | Forum Guidelines
Copyright © 2001 - 2014 Western Digital Technologies, Inc. All rights reserved. | Trademarks | Privacy | Community Terms of Service | Site Terms of Use | Copyright | Contact WD