My Passport 2TB not accesible

I have a disk My Passport 2TB (WDBY8L0020BBK) that came with FAT32 format but constantly was giving me this error
The drive is not ready for use, its door May be open. Please check …
I proceeded to format it according to the instructions of WD NTFS format. It was created and formatted the first partition of 1TB but the application sent a format error but the parition were listed as healthy and formated, then try to format the extended partition and the program sent back an error requesting reboot the computer
I proceeded to do so and since then the disc is not recognized. (I also tried to acces the disc in other computer)
In the device manager is listed, but not accessible for any task … even WD tools do not detect it…

My OS is Windows XP SP3
The disc came with no software installed

HELP please

You can try updating the firmware to see if it will show afterwards.

Also, make sure to try a different cable just in case.

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