Hi
I bought a 2TB My Passport about 2 months ago and it seems to have failed already - doesn’t fill me with confidence should I decide to buy another WD drive - but that’s another story…
When I plug the drive in, I hear a bleeping noise, whilst the LED rapidly flashes. After about a minute or so after the bleeping has stopped the LED flashes a lot slower. The drive does not show up on my desktop, I have the drive formatted for my mac, but maybe I chose ExFAT…either way it still refuses to mount…
The drive doesn’t show up in Disk Utility but if I look at the info in System Information I can see the drive listed under the USB section. So at the very least it’s being reported somewhere on my machine!
If I plug the drive into my PC desktop, the same sequence occurs with the bleeping and LED flashing, after a couple of minutes I get the safely remove hardware icon in the taskbar which also mentions the drive name. In the disk management utility I can see the drive but it won’t initialise which makes sense as it’s likely to be formatted with HFS - I do have Macdrive installed so that I can read my mac formatted drives however.
I’ve tried using the WD diagnostic tools, on the MAc version it shows the drive and lists it as 2TB and reports that it fails the SMART test. I cannot however run ANY of the other tests, I click a test and nothing happens - I’ve left it for over 30 mins thinking it may eventually kick in…it doesn’t!
If I use the PC diagnostic tool, the drive is reported but lists it as 0TB and again none of the tests work…
I’ve read on a few sites that it’s possible to swap the interface card with another drive of the same capacity, of course that’s assuming that the drive itself isn’t the issue. I’m more than willing to buy another 2TB drive to do this if there’s a good chance that it will work - obviously the warranty would be void on both drives but that isn’t important right now. I just need to get as much data off the drive as possible for as cheap as possible!
I’ve also read that some WD drives have encryption, does this apply to My Passport drives?
Many thanks for any help!!
