My PC doesn't recognises WD My Passport 2TB

I think there is something wrong with my external portable drive with S/N: [Deleted].

When I plug in device it doensn’t shows up at all. I can see that drive itself works - light is blinking, drive is moving, but I can hear some straing sound while first 2 min like old clock every 3 sec.

Actually I can see the device from disk management but look at this how it looks:

When I click Offline it says “The request filed due to a fatal device hardware error”.

Properties option looks like this:

11.png

I can see drive from Device manager as well I’ve tried to update softrware but it says already up to date:

WD SmartWawe says “Not writable partition found”:

I’ve tried to do something from linux but no result.

I don’t care about data I just need working drive.

Can anyone help me? Is there any hard reset ot factory reset option or somthing this.

Thank you in advance.

Hi Grigala, welcome to the WD Community. Have you tried some of the basic troubleshooting steps, like using another USB cable or running a DLG test? 

How to test a drive for problems using Data Lifeguard Diagnostics for Windows

If the test fails I recommend you to replace it.

How to get an RMA, (Return Merchandise Authorization) or replace a defective product under warranty

hi there 
i have the same problem  with my passport 2TB also 
i tried everything to do replcing cable replacing pcs or laptobs
i trieng dlg and wd software even update firmware 
its not initialized
and i need the data urgent
can you help me  with data recovery  ?