Update: Stellar Phoenix doesn’t work well. It seems …um… foreign made. I downloaded the trial version of Easeus and tried it out on a memory stick. I selected 1 file and it restored it. Very nice. The trial version is only good for 1GB of files and I have much more than that to restore.
This case was elevated to WD Support level and I am expecting to hear from one of their technicians. I will wait to pay for the full version of Easeus until I’ve heard from the tech.