How to backup data of all users?

WD External Drives WD Portable Drives
10

Copied from the other thread.

  1. Windows XP SP3.

  2. DotNet Framework3.5 SP1 and KB982524 installed.

  3. Drive firmware 2.003.

  4. While running the installation of v1.3.0.16, I can see a Western Digital folder is created and files are being installed.

  5. At the end of the install, the folder is gone again and the process ends with NO version of SmartWare installed (old version is gone also)! The installation appears to finish normally and there is no error message at all.

EDIT: Formatting.