Help!

Jayce · February 27, 2013, 6:20pm

Can anyone help me how to fix this problem?

No files are hidden.

When I click the K: drive nothing appears except the unknown file

Can anyone help me regarding this problem?

http://i629.photobucket.com/albums/uu17/chelzynd/Picture1-5_zps1e786c7f.png

Nesvic · February 27, 2013, 8:19pm

Hello,

Have you connect your drive to another computer? If so, do you encounter the same issue?
How about a different USB cable?

Jayce · February 27, 2013, 8:52pm

Yes I’ve connected it to another computer. I’ve encounter the same issue. I have tried may USB cables. Nothing happens.

trythesefirst · March 1, 2013, 7:56am

What would be the file type or extension?

Also try to scan the drive for viruses.

Jayce · March 1, 2013, 3:55pm

here it is.

http://i629.photobucket.com/albums/uu17/chelzynd/Picture1-5_zpsbd786192.png

trythesefirst · March 1, 2013, 4:06pm

Try to do this first. http://wdc.custhelp.com/app/answers/detail/a_id/940/session/L3RpbWUvMTM2MjAwNjU4NS9zaWQvWWlpZmpYamw%3D

Do you have important files inside the drive? If not try reformatting the drive using the write zero type of formatting using the application on the link.

Jayce · March 1, 2013, 4:16pm

Yes. In fact all files are important I’ve tried the quick test but it failed. Right now I’m doing the extended test

trythesefirst · March 1, 2013, 4:52pm

http://support.wdc.com/recovery/index.asp?lang=en&selregion=americas

Check the link for data recovery centers available.

Jayce · March 1, 2013, 5:09pm

thanks for the link. but the countries listed are too far from my country.