HELP: File won't save to My Passport

[trythesefirst]

http://wdc.custhelp.com/app/answers/detail/a_id/1211/session/L3RpbWUvMTM2MTkxMDY4MC9zaWQvbmk4RHNSamw%3D

the best way would be to write zero’s on the drive using acronis.