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Regular Visitor
tcbyer33
Posts: 3
Registered: ‎06-26-2012
0

Grumph. Comp. won't recognize my WD Elements Portable hard Drive

[ Edited ]

So my computer won't recognize my external hard drive. It's worked for a few years and now suddenly my computer doesn't pull it up. The white light DOES show up when I plug it in, the computer makes the connection beep noise but that's it. My UVCViewer shows the device is there, but has this message:

 ---===>Device Information<===---

ConnectionStatus:                  
Current Config Value:              0x01  -> Device Bus Speed: High
Device Address:                    0x01
Open Pipes:                           0
*!*ERROR:  No open pipes!

          ===>Device Descriptor<===
bLength:                           0x12
bDescriptorType:                   0x01
bcdUSB:                          0x0200
bDeviceClass:                      0xFF  -> This is a Vendor Specific Device
bDeviceSubClass:                   0xFF
bDeviceProtocol:                   0xFF
bMaxPacketSize0:                   0x40 = (64) Bytes
idVendor:                        0x13FDidProduct:                       0x1618
bcdDevice:                       0x0100
iManufacturer:                     0x00
iProduct:                          0x00
iSerialNumber:                     0x00
bNumConfigurations:                0x01

          ===>Configuration Descriptor<===
bLength:                           0x09
bDescriptorType:                   0x02
wTotalLength:                    0x0012  -> Validated
bNumInterfaces:                    0x01
bConfigurationValue:               0x01
iConfiguration:                    0x00
bmAttributes:                      0xC0  -> Bus Powered
MaxPower:                          0x01 =   2 mA

          ===>Interface Descriptor<===
bLength:                           0x09
bDescriptorType:                   0x04
bInterfaceNumber:                  0x00
bAlternateSetting:                 0x00
bNumEndpoints:                     0x00
bInterfaceClass:                   0xFF  -> Vendor Specific Device
bInterfaceSubClass:                0xFF
*!*CAUTION:    This appears to be an invalid bInterfaceSubClass
bInterfaceProtocol:                0xFF
*!*WARNING:  must be set to PC_PROTOCOL_UNDEFINED 0 for this class
iInterface:                        0x00
*!*ERROR:  0xFF is the prerelease USB Video Class ID

 

Can anyone help me out?

Thanks so much

Honored Contributor
Alucardx23
Posts: 4,266
Registered: ‎01-14-2012
0

Re: Grumph. Comp. won't recognize my WD Elements Portable hard Drive

Check on the disk manager window, if it shows there your information might be corrupted. Use a data recovery program.

 

http://www.piriform.com/RECUVA

Click the Kudos star to say thank you for helpful posts and be sure to come back and 'Accept as Solution' under options for the post that solved your issue.
Regular Visitor
tcbyer33
Posts: 3
Registered: ‎06-26-2012
0

Re: Grumph. Comp. won't recognize my WD Elements Portable hard Drive

It does not show up when I pull up disk manager

Regular Visitor
tcbyer33
Posts: 3
Registered: ‎06-26-2012
0

Re: Grumph. Comp. won't recognize my WD Elements Portable hard Drive

Ok nevermind. It must've been the wrong cord because I found my other cord and it works. For now... Fingers crossed...

Thanks anyways.

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