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Occasional Advisor
RomG36
Posts: 6
Registered: ‎06-07-2010
0

Drive locked in WD SmartWare, drive not allocated in Windows Disk Management... please help!

Hi,

 

Yesterday, my "My passport essential" has been disconnected from my pc, and as I plugged it again, it has completely disappeared in Windows Explorer interface.

The "virtual cd" is always detected, but it's not my data :smileysad:  I don't care.

 

I tried to update firmware, but it asked me a password ??? I never set a password to my disk, I didn't even installed WD Smart Ware before !! I  tried several password, but no way to upgrade firmware...

 

In windows explorer disk management interface, the disk is displayed but it's "not allocated".

I installed WD Smart Ware, and it says me that the drive is locked !!

 

How can I unlock it ?? The disk is almost full with my datas, I hope I will recover them...I know they are here but I can't access : very frustrating !! I hope I will not have to format my disk : unless this one will be the last WD I will buy !

 

The hardware is working, the software not. I never used hard disk built in softwares before, and now I know why : I never wanted a password and this thing is just preventing me to get my data. This is driving me crazy !

 

Thanks per advance for your help

Occasional Advisor
Lou_from_CT
Posts: 10
Registered: ‎04-15-2010
0

Re: Drive locked in WD SmartWare, drive not allocated in Windows Disk Management... please help!

That seems unusual that you would be prompted for a password to run the firmware upgrade.  When I ran it, I was not prompted for a password.

 

I would go to the "Safely Remove Software" icon in the system tray, double left click on it and see if your WD drive still shows as a connected device.  If it does, single left click on it, then click the "Stop" button.  That should remove it.

 

I would also try to remove any WD software that exists on your PC.  If you are on XP, click on Start - Control Panel, Add/Remove Programs.  Check the list for anything WD and remove it.  I would reboot the PC after the removal.  Once it is back up, trying reinatalling the most current software for your drive and see what happens.

 

Good luck.

Occasional Advisor
RomG36
Posts: 6
Registered: ‎06-07-2010
0

Re: Drive locked in WD SmartWare, drive not allocated in Windows Disk Management... please help!

I tried to uninstall WD Smart Ware, not working...

The drive is visible in the windows disk managment interface, but still not allocated.

I tried to update firmware, but after a few "next next" it asks me for a password, even if I never set a password....

If I reinstall WD Smart Ware software, it asks me for this password as I plug my disk....

 

:smileysad: :smileysad: :smileysad:

 

Is there anybody have a solution ? Is there a way to reset this bloody password  ? What if I enable disk in windows disk management ??

Occasional Visitor
mangal
Posts: 1
Registered: ‎06-08-2010
0

Re: Drive locked in WD SmartWare, drive not allocated in Windows Disk Management... please help!

Hi,

 

Yesterday, my "My passport essential" has been disconnected from my pc, and as I plugged it again, it has completely disappeared in Windows Explorer interface.

Occasional Advisor
RomG36
Posts: 6
Registered: ‎06-07-2010
0

Re: Drive locked in WD SmartWare, drive not allocated in Windows Disk Management... please help!

I have the same issue.. still insolved :smileysad: And WD support didn't answer yet...

I think we have the same problem... do you see your disk in windows disk management ?

If you have WD SmartWare installed, does it ask you for a password when you connect your drive ?

Occasional Visitor
grazie
Posts: 3
Registered: ‎03-28-2010
0

Re: Drive locked in WD SmartWare, drive not allocated in Windows Disk Management... please help!

i also have the same problem.

i set a password to open the drive before and it was working perfectly

when i tried to remove WD from my laptop, it recognizes that the drive is there but i could not see it on the explorer, only the smartware CD which i dont need

Community Manager
Bill_S
Posts: 7,573
Registered: ‎11-24-2009
0

Re: Drive locked in WD SmartWare, drive not allocated in Windows Disk Management... please help!


RomG36 wrote:

I tried to uninstall WD Smart Ware, not working...

The drive is visible in the windows disk managment interface, but still not allocated.

 


If you're seeing the drive in Disk Management and it's saying that the drive is not allocated, then most likely you've corrupted the partition, or something blew out the partition.  If you can see the drive in Disk Management, then you can use a data recovery software to retrieve your files. 

 

However, the issue with the password... that sounds ugly.  You might not be able to access the drive.  Maybe you should try contacting WD's Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en


Click the Kudos star to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue. This may help someone else.
Occasional Advisor
RomG36
Posts: 6
Registered: ‎06-07-2010
0

Re: Drive locked in WD SmartWare, drive not allocated in Windows Disk Management... please help!

Hello

I tried to contact WD suppport but at the moment no answer to my issue... could you tell me a good software to recover my data ? How can the software browse these files knowing the fact that OS layer cannot reach it ?

Thanks anyway :smileywink:

Community Manager
Bill_S
Posts: 7,573
Registered: ‎11-24-2009
0

Re: Drive locked in WD SmartWare, drive not allocated in Windows Disk Management... please help!

If Disk Utility can see the drive, then the OS just can't access it.  Data Recovery software does things differently than the OS for accessing the drive partition.  I can't make any recommendations, don't really know any, anyway.  Try Wiki'ing data recovery to see what utilities they talk about. 


Click the Kudos star to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue. This may help someone else.
Occasional Advisor
RomG36
Posts: 6
Registered: ‎06-07-2010
0

Re: Drive locked in WD SmartWare, drive not allocated in Windows Disk Management... please help!

Hum.... and even if it works, where can I recover 500Gigs of data, I don't have any other disks...

The support has no solutions too, I was expecting more comptency of WD team... I had a similar issue with a Netgear NAS and the support told me how to reset hardware without erasing data to recover my files... This situation is so stupid, I'm working in IT department and I know there's always hints or tips to reset firmwares or software protection... But WD isn't transparent and don't want to make this information "free", it's quite a shame....

 

anyway I will try such a software, thanks for this advice...

 

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