10-20-2013 12:42 PM
For the past few years I have never had an issue with my passport and I've been very careful in taking good care of it. Now all of a sudden as I went to plug it in, my computer said that it was installing a new device, and then it said installation failed (The first two steps 'USB Mass Storage Device' & 'WD BAD PCB USB Device' say ready to use but 'WD Ses USB Device' says failed.) I tried downloading and reinstalling the driver and it seemed to install correctly but when I try connecting my harddrive it still says driver needs to be installed. I have tried plugging my passport into another computer to see if it works but it does the exact same thing, so I assume it must be a problem with the drive itself. Is there any way to fix this without losing all my stuff? I have my whole life on there so I would really appreciate any help on the matter!
10-21-2013 12:34 PM - edited 10-21-2013 12:35 PM
Make sure to check if the drive appears on Disk Management.
If it does, try checking the status and see if possible to assign a drive letter.
Also, try different ports on the computer and uninstall and reinstall the requested driver.
10-23-2013 01:39 PM
No, the drive does not appear in Disk Management.
It appears in Device Manager, but with a yellow exclamation mark next to it. When I click to update driver, it says it cannot be found.
When I try installing the driver, I get the error 'SES Driver setup ended prematurely because of an error' every time.
I've also tried every USB port on two separate computers, but I get the exact same results.
10-29-2013 07:32 AM
Please try contacting support for additional troubleshooting.