I have a WD Passport Ultra and I see that many people seem to have the same problem—my laptop can no longer access my stored files. My passport shows up in my device manager but not in the My Computer file/icon, I have 4 USB ports and none will work.The green check mark is in my toolbar and the ligh…

Complete Confusion

Tomjr June 16, 2014, 4:11pm 3

no. nothing to identify drive. it just says it’s connected, but doesn’t say where.