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Occasional Advisor
DERoss
Posts: 10
Registered: ‎07-01-2010
0

Cannot "Stop" Passport Drive

Windows XP SP3

Western Digital Passport Drive P/N WDPAAA5000ABL-00

 

After writing a very large file to my Passport drive, I try to "Stop" it by selecting the "Safely Remove Hardware" icon in the Windows tray, left-click, and then selecting the drive letters.  After a long wait, I get an error popup that says:  "the device 'Generic volume' cannot be stopped right now.  Try stopping the device again later." 

 

This happens whether my anti-virus application (AVG 2014) is enabled or disabled.  The Applications tab for Windows Task Manager shows no applications that would be reading or writing the drive. 

Staff
John012
Posts: 1,579
Registered: ‎03-01-2013
0

Re: Cannot "Stop" Passport Drive

Make sure to try the suggestions from the following article:

 

Unable to safely remove (unmount) a WD external drive in Windows

http://wdc.custhelp.com/app/answers/detail/a_id/274

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Occasional Advisor
DERoss
Posts: 10
Registered: ‎07-01-2010
0

Re: Cannot "Stop" Passport Drive

I have the latest Windows XP SP3 updates installed.  I disabled AVG 2014.  I turned off write caching.  I still get "The device 'Generic volume' cannot be stopped right now.  Try stopping the device again later."  

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