After purchasing my new WD My Passport 2TB External Portable Hard Drive, I installed WD SmartWare 2.0.1 to use it to backup my D drive on my laptop.
I switched the backup mode from “Category Backup” to “File Backup” in order to select my D drive to be backed up, but when I try to select the drive its checkbox is dimmed “grayed-out”.
Not only I can’t select the drive but all the folders and files under it can’t be selected also; I tried to check on the C drive and the same problem exist.
I’ve uninstalled the WD SmartWare and re-install it again, updated the firmware of My Passport and re-formatted it with the WD Quick Formatter for Windows all with no luck.
The HDD is showing in the WD SmartWare but is not showing in the Settings section!
I have same problem with smartware after last update. With each update smartware goes bad. Disappointed with updates. Very bad for wd software developers team.
I’m having the exact same problem. I select only certain files to backup. Just upgraded to version 2.01, and now I can’t select any checkbox. Just stays gray. Is it really that hard to make this program work?