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Advisor
lartomar2002
Posts: 32
Registered: ‎07-04-2010
0

CANNOT EJECT PASSPORT FROM PC

When I try to eject my passport essentials 500gb I get this message,

"can not eject wd passport essential because some program is still using it". And I do not know what program could be using it? Please help

Honored Contributor
Joe_S
Posts: 5,276
Registered: ‎08-04-2010
0

Re: CANNOT EJECT PASSPORT FROM PC

Something is wirting to it probably. Do you use continuous backup? did you transfer a big fiel just before that?

Joe

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Advisor
lartomar2002
Posts: 32
Registered: ‎07-04-2010
0

Re: CANNOT EJECT PASSPORT FROM PC

could the wd smartware be doing an automatic backup?

Honored Contributor
RoofingGuy
Posts: 2,871
Registered: ‎08-30-2010
0

Re: CANNOT EJECT PASSPORT FROM PC

[ Edited ]
Advisor
lartomar2002
Posts: 32
Registered: ‎07-04-2010
0

Re: CANNOT EJECT PASSPORT FROM PC

I have found it. It is a piece of wd smartware ".swstor". It seems to want to back stuff up. When I am able to close it down then I can safely eject the passport. has anyone dealt with this before, if so what did you do?

Honored Contributor
Joe_S
Posts: 5,276
Registered: ‎08-04-2010
0

Re: CANNOT EJECT PASSPORT FROM PC

I don't know if this will help or not. I only used Smartware once and uninstalled it but look at post 5 that is how I configured my drive http://community.wdc.com/t5/My-Passport-for-PC/Need-other-options-on-how-to-SAFELY-remove-Passport/m...

Joe

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Advisor
lartomar2002
Posts: 32
Registered: ‎07-04-2010
0

Re: CANNOT EJECT PASSPORT FROM PC

I resorted to erasing the whole drive (there was not much on it) I went into task manager and stopped all wd processes from running, doubled check in miscoding. and I disabled my antivirus and antiperspirant (Eset NOD 32) but I still am getting " cannot stop passport because another program is using it"

Advisor
lartomar2002
Posts: 32
Registered: ‎07-04-2010
0

Re: CANNOT EJECT PASSPORT FROM PC

update after doing all of the things in my previous post it had started doing it again. went to misconfig "startup" and stopped WDDM Status", so far it seems to have solved the problem. i keeping my fingers crossed.

Honored Contributor
Joe_S
Posts: 5,276
Registered: ‎08-04-2010
0

Re: CANNOT EJECT PASSPORT FROM PC

If you don't use the Smartware just uninstall it.

Joe

Click the Kudos star to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue.
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