Brand new My Passport 1TB not loading

[HDKnows]

Hi,

Im am very sorry to inform that it seems like your drive has failed and needs to be replaced.

You may contact WD for warranty support or create an RMA online.

http://support.wdc.com/contact/contact.asp?lang=en.

How to get an RMA, (Return Merchandise Authorization) or replace a defective product under warranty