05-28-2012 04:38 AM
I have just upgraded the WD software to 1.6.0 (which took ages) and now find that the 'Backup' tab is greyed out. In the absence of any means of obtaining support from the company by e-mail, could anyone here suggest anything?
Since buying this external hard drive I have had several problems and there seems to be no means of getting help via e-mail. I apologise for sounding negative, but had I known what I now know I wouldn't have bought it.
Solved! Go to Solution.
05-28-2012 04:58 AM
Whilst fiddling about with WD SmartWare, I disovered that if I click the 'My Passport' icon in the 'Home' tab, the backup tab becomes functional again.
Sorry to have bothered you all with this, and perhaps my discovery may be useful to others.
I have to say that I am not at all impressed with the software that came with this drive, nor with the company's support. I shall not be buying WD again.
05-29-2012 07:23 AM
Yup that's the trick on the new version
07-05-2012 11:34 AM
Same thing happend to me. However, it doesn't matter how often I select the "My Passport Essential" drive to activate the "backup" and "retrieve" tabs, the next time I open the software, they are grayed out again. Any ideas why?
07-05-2012 12:23 PM
Yes, this also worked for me, but I had to click on "My Book Essential" icon (must be different hardware). Thank you for saving me the time needed to call the contact number.
Like others, I am extremely unhappy with this external drive. I thought I had contineous back ups running, but NO. When my old PC died and I bought a new one, the data files on WD Drive were not current. Thank goodness I also back up important data files on a flash drive. I will purchase Western Digital equipment of any type in the future.
07-05-2012 12:28 PM
Whoops! I meant to type that I will NOT buy WD equipment in the future. Keeping this external driver software updated and the back ups running has been a real chore. :-(
07-18-2012 06:05 AM
I'm having the same issue too but I don't see the "My Passport' icon in the 'Home' tab. There must be a way to make this software more friendly for users....
08-07-2012 01:13 PM
It worked after I clicked on "My Book Essential" icon. I was looking for a tab to click on as those images just look like images and not a clickable item or something you would click on.