Asked to format the external drive even though it is already formatted?

Hi,

I am using an external drive on both Mac and PC. The drive has already been formatted and partition done with WD tech support to make sure it was done the right way. I saved my files and could access them from both computers. I just updated the content from my Mac and now the PC is asking to fomat the drive again. What should I do?

Thanks for your help.

Hello,

It is possible the partition got corrupted and you will need to format it again. Formatting the drive will delete all data stored on it, so I recommend that if you have important data on it you save it some place else before formatting it.

Mine is doing the same thing-and I want to access the data. I have not used the drive for a couple of months-but when I put it in the draw it worked fine. How can I restore the drive without loosing the data?