Similar problem. I am unable to view files on the drive without opening WD Smartware. Even then, the only way you can view the contents is from the “Retrieve” tab. And it takes forever to “rebuild the volumes.” I want to be able to open the drive from Windows, as you would any other external storage device, and drag-and-drop to backup and restore. But this doesn’t seem to be the way the drive works. I was told by tech support to re-format the drive, but this was after it took more than 15 hours to do a back up.
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