07-30-2011 09:21 AM
I assume you have a My Book Live? (This only works on that product).
You will need to upgrade your software on the My Book Live to version 2. Once that is done, you go into Settings > Remote Access, and ad a Mobile Device (which will generate a Device Activiation Code - DAC). That is the number you use to enter into the App so that it knows who to talk to.
07-30-2011 09:43 AM
Go over to the other forums (My Book Live). You can see the info there. You can also visit the web pages. You can do a "check for Update" from your My Book Live dashboard, or download the firmware manually from our website.