Can't create a new shared public folder to share my pictures on WD Photos

Hi,

Thanks for your help. I reset the drive through the settings menu but nothing happened (I`ve tried later a hard reset with a paper clip too). It was supposed to recreate all the folders? Can I delete everything in the drive and try a reset? It will rebuild all folder structure and original files?

Please, confirm if the information I saw in the forum is correct. The pictures must be on the folder “Public/Shared Pictures”? Why it does not work when I create it? What else I have to do?

Please help.