11-01-2013 04:31 AM
Go into the mycloud ui, cloud section, select a user, click the email tab, and
Failed to update device user. (400068)
A whole series of problems started when I added a second user that had the same first name, it just wholly busted the device ,making a 'chris' and 'chris2' , but all of a sudden cloud access showed no devices, everything just broke
Opened tracks with WD days ago, but got no response.
Anybody ever done anything similar ( or figured out how to chhange the security on files on the mapped network drive, i disabled media server and public to use win7 security, but that also fails, perhaps the device is a dud ? )
11-02-2013 05:37 AM
I just waxed the entire drive instead, updated the firmware, then did a complete factory reset
now i can copy files from inside my local lan
drive still not useful ( for me at least ) on the cloud as per the well documented 1244 errors
12-20-2013 08:54 AM - edited 12-20-2013 08:56 AM
I was having the same issue as stated above. I was able to create the users and the access without any issues and I tested the connections to make sure they were working…. then the following morning, one of the users no longer had access to the device from the WDMyCloud.com login webpage. It kept saying the following:
No Device Available
This was strange, other users were able to see the device and navigate through the folders without issues.
SO HERE IS MY SOLUTION:
Once this process was completed, they should have access to your Cloud and should be able to navigate like before.
My Reason for Why This Happen:
After I installed the cloud and created all the users with their web access and just before I closed-up for the night, I instinctively checked the firmware on the product and found that it needed an update. I updated the firmware and rebooted the cloud device… I left for the night and in the morning the problem started.
I believe that this has something to do with the firmware update that was installed. I will review the firmware a bit further for posterity, but at the moment this is where the trail ends.
I hope this helps!