Unable to get login on cloud for new user

tnynyn wrote:

No issues here.  Have you tried logging in with his account on your computer?

Yes. No other login will work except the original that was used to initialize the drive.  I can log in using that account, create new users, enter their passwords, they receive the My Cloud email.  But, their login never works, not in the cloud, not locally.  Their folders are created on the drive, on the Dashboard it shows them as a user, everything looks as it should.  But, their login doesn’t work anywhere.  Always the same, “invalid email/password”.