Unable to get login on cloud for new user

Nobody else has encountered this?  Creation of new users on drive seems to work, they show up on the user list, email gets sent out for cloud access.  But, neither locally nor on the cloud does the user/password work, logins fail with invalid email/password.  Only the original login/email account created during setup will work.

This makes sharing the NAS with other users impossible, both locally and over the net, which is one of the main purposes of the drive.

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