Smartware does not see MyCLoud

My Cloud OS 3 Personal & Network Attached Storage My Cloud
20

I appreciate everyone’s input but the problem has gone away: I returned one MyCloud to the store and a replacement back to WD. A WD level 2 tech logged on to my network but was unable to make the device work. My black-belt IT friend logged on and was unable to even make my two desktop PCs see one another. So how could they see a MyCloud?  The problem probably lies somewhere in Windows and networking, because a WD Passport HDD works perfectly fine for backups on USB. So I look in the mirror and say “It’s the network, stupid.” Next time: a Mac.