SectorGZ wrote:
If I get banned for voicing my opinion on a forum for which is designated to support the product I purchased from said company then so be it!
I really don’t care “the equity price of WD has risen to heights never seen before”, my concern is the product I purchased from this company … NOT it’s stock price. Although this is a self-help forum I would like to ask you several questions:
People come here to research and receive help, agreed? … From Whom? Other users that have basically the same issues as I? Wouldn’t it be relevant and promote a working relationship between WD and it’s clientele and have Techs or WD representatives helping the end user? That is my point … period.
You missed the last line in my previous post, which states ,“I am not trying to raise discontent here, as it serves no good purpose. I am merely pointing out GOOD business practices.” That has nothing to do with large or small companies.
Nobody is going to ban you for voicing your opinion. Just look at how many posts there are from frustrated users. Banning on this community only happens when a user starts spamming hate posts (which most certainly includes WD), harasses other users continuously, posts misleading and misguiding information continuously, attempts to incite a legal riot, etc.
If you post such posts, including a threat to legal action on the community, our Terms of Service (Section 13) gives us the right to remove such posts. It also gives us the right to ban a user at our discretion, based on our judgment of that user’s behavior. Yet, we don’t just ban anyone (well except spammers). You all need to go back and read the Usage Guidelines and our Terms of Service, which you agreed to when you registered to this community. It might help you understand why we do the things we do as moderators.
However, as moderators, our focus is on making sure that users abide by the guidelines. If someone is having issues with the products, and can’t get help from the community, we will escalate them to customer service, as someone like Pacific_Dollars has already found out. So we are helping as best we can. But keep in mind that this is a user to user community. And it will stay a user to user community. So, if you’re upset that we, WD, are not here answering every question, here, then you need to contact Support directly to get that kind of help.