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Staff
daytrdr
Posts: 1,414
Registered: ‎08-23-2010

NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections...

[ Edited ]
NOTICE:  WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections to devices are slow or unavailable
 
WD is actively investigating this issue and is hoping to have the problem resolved soon.


For the latest update on service issues for My Cloud and My Book Live, please visit http://www.wdc.com/en/MyCloudUpdate/
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Advisor
mizsio
Posts: 15
Registered: ‎02-23-2014

Re: NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections...

Is this why I cannot connect to my drive remotely from work from early morning today? :smileyhappy:

 

p.

Frequent Advisor
SvenBman
Posts: 40
Registered: ‎12-17-2013
0

Re: NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections...

unbelievable... never WD again.

If i would like to have so many problems, I can use an cloud service...
Community Manager
Bill_S
Posts: 7,573
Registered: ‎11-24-2009
0

Re: NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections...


mizsio wrote:

Is this why I cannot connect to my drive remotely from work from early morning today? :smileyhappy:

 

p.


Most likely.  We are still working on fixing the issue.


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Occasional Advisor
dweber69
Posts: 5
Registered: ‎03-27-2014

Re: NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections...

I jsut got my drive and it's been a rough ride so far with this connectivity issue at WD2GO. Isn't there a way to bypass WD2GO and authenticate against the My Cloud directly? I have setup a DDNS name for my router's public address and I can connect to the drive with an "access forbidden" error, I guess the UI is not accessible from the WAN side. But it seems the Java applet and stuff all come from the drive itself and not from WD2GO so why couldn't I connect directly to get those and not be "handicapped" by this outage?

 

Dan

Visitor
jmille1959
Posts: 2
Registered: ‎03-14-2014
0

Re: NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections...

Hi Guys... 

On a road trip and cant access My Cloud. Could use it yesterday evening but went out last night. Had my wife shut down and reboot it. Steady Blue light. Now WD2go.com  says device offline. Local indication is normal. Could this be part of this outage? I use this for work so going to be an issue soon. thank God for thumb drives.

Community Manager
Bill_S
Posts: 7,573
Registered: ‎11-24-2009
0

Re: NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections...


dweber69 wrote:

I jsut got my drive and it's been a rough ride so far with this connectivity issue at WD2GO. Isn't there a way to bypass WD2GO and authenticate against the My Cloud directly? I have setup a DDNS name for my router's public address and I can connect to the drive with an "access forbidden" error, I guess the UI is not accessible from the WAN side. But it seems the Java applet and stuff all come from the drive itself and not from WD2GO so why couldn't I connect directly to get those and not be "handicapped" by this outage?

 

Dan


The drive is designed the way it is for security reasons.


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Community Manager
Bill_S
Posts: 7,573
Registered: ‎11-24-2009
0

Re: NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections...


jmille1959 wrote:

Hi Guys... 

On a road trip and cant access My Cloud. Could use it yesterday evening but went out last night. Had my wife shut down and reboot it. Steady Blue light. Now WD2go.com  says device offline. Local indication is normal. Could this be part of this outage? I use this for work so going to be an issue soon. thank God for thumb drives.


Yes it is. 


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Frequent Advisor
SvenBman
Posts: 40
Registered: ‎12-17-2013
0

Re: NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections...

still offline... fix your **bleep** NOW!!!!

Occasional Visitor
WebDeb
Posts: 1
Registered: ‎12-08-2013

Re: NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections...

Has there been any news? I spent half the day trying to make this work. Out of town and this is the main reason I bought the WDMYCloud.

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