NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections

My Cloud OS 3 Personal & Network Attached Storage My Cloud
215

Dear WD,

Was that ‘Put your life on it’ or ‘Lose your life on it’ ?

We now have had a week with the core piece of My Cloud not functioning constituting a clear failure of a product ’ fit for purpose’. The sum total of the user notification by WD is a single posting informing users: ’ We continue to make progress restoring connections to our My Cloud and My Book Live servers’ - seriously that is it?

I now propose that WD:

  1. Issue a Public statement on the main WD web site so that users are not having to hunt out what is wrong.

  2. Issue a hold on the sale of all affected devices.

  3. Issue clear instructions to owners on the return, refund and removal of all data from devices.

Owners: If you are reading this proposal and agree then either comment or click on the star to show agreement.

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