NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections

Still seam to be having problems !! Slow streaming and a long time to log on my drives !!

Lets hope things will improve ?

Still no connection, even a French one :wink:

I bypassed this with an old XP machine in my garage which is now a VPN access server to my LAN. 

At least I can wait now.

TonyPh12345 wrote:


Jarret_T wrote:, I also confirmed that WD is acting as a “Man in the middle”, which means they are able to look at ANY of your files you transfer on or off the device.  


They are only proxying if you’ve chosen to use RELAY mode in setting up your Cloud.   If you’re using Port-forwarding, the connection is direct from your device to your NAS – WD’s servers are only used to proxy a hostname.

Not sure how you get that.  All port forwarding does is change the local ports the WD servers connect to at your house (or where ever you have the WD device).  This is relevant if you cannot accept traffic on the standard ports of 80 and 443, which some ISP’s block so you don’t serve up websites from your home network.  All traffic from what I see is being routed through the WD servers and hence they are acting as a full proxy.  All you need to do is troll through the log files on the WD Cloud device to confirm what I am telling you.

Another way to check if they were providing hostname resolution only, is to take your device name and ping it from an internet connection.  If what you say is true it would resolve to your home IP address, which it does not.  Happy to discuss in PM further if you want.

UPDATE: I stand corrected.  By using the port forward, I have confirmed that it bypasses the WD service and connects directly to the device itself.  Thanks Tony for following up.  :)

Jarret_T wrote:Happy to discuss in PM further if you want.

Good idea.  PM sent.

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Was working for me and now nothing…

 

 

  how sad is it that WD still is airing commercials for the MY CLOUD and at the same time they cannot even fix what they continue to try and sell…WHAT NERVE…

Hi All,

Back online now in New Zealand tested and stable  :smiley:

Looks all good.

Still cannot connect.  It worked for a brief moment on Saturday…

Central US still down…

Wagebot wrote:

Hi All,

 

Back online now in New Zealand tested and stable  :smiley:

 

Looks all good.

Lucky you… In New Zealand as well and STILL unable to access the Dashboard !!!

During the day service dropped and now down again:cry:

Our My Cloud and My Book Live users are experiencing intermittent issues with WD servers that enable remote access when using these products.  These issues include poor transfer speeds and/or inability to connect remotely.  We sincerely apologize for this inconvenience and we are working very hard to resolve these issues and resume normal service as soon as possible.  We thank you for your patience and will provide updates as they are available.

Bill - Does this also include the inability for new users to create an account on 

WDMyCloud? I cant even browse to http://wdmycloud.com/

View this message in a browser.

**** Please do NOT reply to this email ****

Dear WD Customer,

Our My Cloud and My Book Live users are experiencing intermittent issues with WD servers that enable remote access when using these products. These issues include poor transfer speeds and/or inability to connect remotely. We sincerely apologize for this inconvenience and we are working very hard to resolve these issues and resume normal service as soon as possible. We thank you for your patience and will provide updates as they are available.

Sincerely,
Western Digital

Unsubscribe or update your email address.

Wish someone told me earlier to save the hours trying to fix my mycloud which was not broken?

My book live has been up and running in the UK for the last 15 hours with no issues.

day 5 with a brick! shame on you WD… Shame on the Mods on this **bleep**ing board… no information beside “sorry, we are working…”.
WD: never again!

SvenBman wrote:
day 5 with a brick! shame on you WD… Shame on the Mods on this **bleep**ing board… no information beside “sorry, we are working…”.
WD: never again!

What else should they say.

The only convincing action would be a radical departure from their whole software concept, and this is not going to happen :frowning:

Remote access at last in the UK, but for how long?

Hope the guys at WD has fixed this problem…

Brian - What ISP are you with? I’m having issue with my my SKY hub. Wondering if any port forwarding is required…

Remote access still not working for me… quite a few days already as the service is down

p.

im still without access using sky hub from the midlands uk, this is very frustrating I would have thought WD would have been on top of things with them being a big name… im still under my 14day return policie