pouic
April 6, 2014, 7:17pm
1
Hi,
Before last update firmware and when restart device, the led stay in RED color.
When access using ssh, and typing parted have this result…
WDMyCloud:~# parted
GNU Parted 2.3
Using /dev/sda
Welcome to GNU Parted! Type ‘help’ to view a list of commands.
(parted) p
Model: ATA WDC WD20EFRX-68E (scsi)
Disk /dev/sda: 2000GB
Sector size (logical/physical): 512B/4096B
Partition Table: gpt
Number Start End Size File system Name Flags
3 15.7MB 528MB 513MB linux-swap(v1) primary
1 528MB 2576MB 2048MB ext3 primary raid
2 2576MB 4624MB 2048MB ext3 primary raid
5 4624MB 4724MB 99.6MB primary
6 4724MB 4824MB 101MB primary
7 4824MB 4826MB 1049kB primary
8 4826MB 4828MB 2097kB primary
4 4828MB 2000GB 1996GB primary
The 4th partition don’t have file system format!
Any ideia to resolve this?
If you cannot access web UI, I think you should try 40-second reset procedure in manual.
pouic
April 6, 2014, 7:36pm
3
Hi have acces to UI but in dashboard have the critical error on diagnostic.
As ThreeEyeMinion says, try the 40 second reset. You will lose all the user settings but you won’t lose any data.
turn off the machine by either pulling the cord, or if you do have web ui, shut it down normally
pull the cord out
push in the reset button with a pin… keep holding it in with the power off…
now with your 3rd hand, plug in the power while holding in the reset button… keep holding
keep holding for 40 seconds while the machine powers on…
now let go of the reset button… and breath…
You might see initialization on your panel and this may take several hours… while the white light blinks.
Hopefully this should do it.
If not, you may have to call WD to get your drive replace.
post up to tell us your results…
good luck
pouic
April 6, 2014, 8:38pm
5
ok. I try this and put result shortly.
Tks
pouic
April 6, 2014, 8:47pm
6
before 40 seconds reset… my dashboard continuous with the same error !
When try the user register…
And when i access to dashboard
so I only have one last thing for you… since you have access to the WebUI interface in a way this is a good sign; it means that the linux within your device has booted up and is running. The bad news is that something is preventing it from mounting your drive.
Try checking and updating your firmware again. if you get a message that your firmware is up to date, try downloading it manually using this link http://www.wd.com/wdproducts/updates/?family=wdfmycloud_s then updating it manually.
call WD tech support when all else fails…
Good luck
