Just forgot to add that using the network diagnostic option doesn’t help, as everything seems to be fine according to Windows.
Also, if I try to connect the Mycloud device directly to the desktop, it won’t find it. When with the home edition, it got found automatically. Yet accessing the dashboard works.
Last but not least, Mycloud appears in the Network section of Explorer’s left pannel.
But I just can’t browse the share. Network error, network error.
P.S. Sorry for double posting, I found the “edit” option too late.
Go to the windows credential manager, in the user accouts and family safety control panel. Delete any stored credential for your NAS there.
Disable any backup, sync or other software that might access the NAS with some credentials.
Unmap any drive (you can also launch a command prompt and type net use * /delete
Reboot the computer
Remember that each Windows user can only use one set of credentials to access all shares of another computer (the NAS in this case). So once you have access your NAS with one set of credentials, you cannot use another set of credentials.
I uninstalled the device in the network section of my explorer, and when I reinstalled it (right-click on the icon/install), I got an error message (couldn’t install a driver for the device).
I tried to install the software provided with the nas, and I got all the errors (can’t access files, can’t access shares, all red crosses).
I installed SmartWare, same network error.
It works with the laptop and worked with XP, without any driver.