Easy method to downgrade to previous version of the firmware

JScript wrote:

@Bill_S

I live in Brazil, so unfortunately I do not know if there is support here!
In the store I bought, the technicians are equal like me as regards to knowledge…

However, your question refers to a doubt:
I need to contact support to correct errors in the Cloud?
So what is the purpose of this forum?

JS

We do provide support for Brazil.  And, yes, support could help eliminate other possible reasons for the disconnect issue. 

The purpose of this forum is for users to connect with users.  It was never intended to be a tech support forum.  We have phone and email for that.  However, moderators do help as they can, and sometimes staff get on and help as well.  But that is not the norm.