Stealth57 wrote:
All I can say is that Level 2 support has known about this for more than 1 year. They could never get my My Cloud to work with my My Book attached. Never got a Safepoint to run and when the My Book was attached, the My Cloud would drop off the network. Tried downgrading the firmware with no luck. In the end, they swapped it out for a My Cloud Mirror. More stable but still has issues backing up to the My Book.
I see that support has already been in contact with you. Unfortunately, there’s not much I can add. However, I do know that we have been addressing the issue with Safepoint. We’ve come out with fixes for it, but your issue may be different. The problem with the My Book is something different and they are working on getting the fix out. I don’t know the timeline though.
