It’s such a shame that what could have been a great product is plagued with problems and should have never been released until these are fixed in the firmware.
Besides frequent network disconnects which require reboots and make it highly unreliable both in the home network and as a cloud, MyCloud 3TB never ever finishes the content scan. It seems to be stuck at the last 700 or so images every single time. Rebuilding the content database never helps and never actually finishes. I also suspect this process is not letting the device go to sleep.
I solved my problem …
The difference is from the photo analysis process. This process cannot process some of the photo files.
I looked at the wdmcserver.log file in /var/log and identified the directories (files) which produced the error. After deleting all the unprocessed photo files and started a rebuild process , the scan is finished. Now every item in content scan status shows a checkmark…
The log file was wrapped, i had to recreate the problem…
The error is “Error IMConvert failed for '/shares…” naming the individual file which is a JPG.
This error is in /var/log/wdmcserver.log file.
The file that caused error was a 1 KB JPG file. I had something like 170 of them.Windows also was unable to open them. I deleted those files because they were not important for me.
It was interesting to see that when I tried to recreate the problem , the first 49 files didnot cause any problem in the dashboard (ie all items in the content scan had a green checkmark). Only after copying the 50th file i got the uncomplete bar …
Most probably the problem is caused by the size of the file , or the extension JPG being wrong.
You have to enable ssh, and logon to mycloud with root userid and password to see the logs…
All to confuzing, I think I will just leave it, hopefully WD fix this problem in a firmware update.
Just out of intrest, my content scan status on the UI landing page displays “Idle” but photo scan percent is stuck on 98%… shouldnt the status be “Scanning” if it hasnt finihed?
Also would the unfnished scanning of photos prevent the WD My Cloud from “sleeping” I havent really checked if the unit is sleeping when not in use but just now I have checked and the HDD seems to be spinning and the LED on the back of the unit is flashing as if it is reading data etc.
It looks like the drive app is creating thumbnails and reduced size version of the original pictures. When you access a picture through WD Photos you see the reduced size version, but you can access the “HD” version.
Did you discover how to stop the My Cloud from creating these .wdmc folders and thier contents? I’ve turned off media server and deleted all of the .wdmc folders, but they’re reappearing. Do I need to disable something else (or perhaps reboot after disabling “media server”)? Grrr.
Thanks for sharing this information. It’s pretty upsetting that the box doesn’t honor the user settings. I had the media-server functionality turned off for all shares as well as globally in the settings, and yet there were hundreds of .wdmc directories filled with junk. It created jpeg files in my music library for each mp3 file … what the heck? On top of that, WD support never followed up on any of the service requests I issued. Did somebody get a response from anybody at WD?
Sigh. From the release notes, it doesn’t seem that any of the problems I am seeing have been addressed. Here’s to hoping that there will be future fixes. It’s a good product, but the software could be a lot better.
Never really used SSH much, how do I actually open the log file to see what file is causing the error? Do I need to copy the file to another directory on the My Cloud?