11-25-2013 07:34 AM
I can map to the \Public\ share no problem, by typing \\WDMyCloud\Public\ in Windows Explorer. I created a new Public share called "Stuff", and can map to it by typing \\WDMyCloud\Stuff.
I then created a new share called "Private", then turned Public to Off. I then selecting my user account (I'm the admin) and granted Full Access. When I try to navigate to that share (\\WDMyCloud\Private), I receive a security prompt to enter my username and password. I have tried every combination, but nothing seems to work.
What username / password am I supposed to put into this prompt? I've tried my WD Mycloud email and password, I've tried my email and "MyCloud Access Code", etc.
Solved! Go to Solution.
11-25-2013 07:50 AM
You use the username you defined in the Cloud. Not an e-mail address; it's just a username.
Then you use the password assigned to that user.
If you have already connected to a PUBLIC share, you will not be able to connect to a PRIVATE share as that's a limitation of Windows.
You'll need to disconnect all connections to the Cloud, then try connecting to the Private share first. Then you can access public shares after that.
11-25-2013 09:18 AM
Thanks TonyPH! That was my issue (well, that and it required a reboot).
To get this to work, I had to do all of the following:
- Disconnect any driver already mapped to the WDMyCloud device
- Close wd2go site (and all other open browser windows)
- I cleared out "Recent Places" in Windows 7, and deleted all my browser history
- I rebooted my PC. After doing all of the above, I still could not map the drive until I rebooted.
Once I rebooted, I was able to add the network drive and enter my credentials (username, not email, and password set through the drive's user interface).