I liked your comment about the name. HerCloud! LOL
What you read in the forums for any product has to be taken with a grain of salt. Most people are posting because of some issue they are having specific to their setup, while the vast majority are happy with the product and never visit the forums, let alone comment in it.
For the most part I am happy with my EX2. I visit the forums to learn about potential issues, and to offer help where I can.
