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Frequent Advisor
boxall
Posts: 42
Registered: ‎01-11-2014
0

wd2go remote web access...latest java update breaks things....

I used to be able to see my shares, but could not connect to explorer "Network name is not found"...

 

No I just get this: "error click for details"

 

Java permsission issue by the look of it.

 

I wish they would dump the use of java!

 

 

Staff
HDKnows
Posts: 1,364
Registered: ‎04-13-2013
0

Re: wd2go remote web access...latest java update breaks things....

[ Edited ]

Hello,

 

 

Try uninstalling and reinstalling Java.  Also try it with another browser.

 

Click the Kudos star to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue. This may help someone else.
Occasional Advisor
spirit-of-mars
Posts: 10
Registered: ‎01-17-2014

Re: wd2go remote web access...latest java update breaks things....

I have:

Windows 8.1

Java 7 update 45

 

Solution:

Control Panel >> Java >> Security >> medium

 

Java still displays that the wd2go.com certificate is outdated.

But it works now.

 

Tested with Internet Explorer and with FireFox.

Frequent Advisor
boxall
Posts: 42
Registered: ‎01-11-2014
0

Re: wd2go remote web access...latest java update breaks things....

Update 51 is a no go.

Occasional Visitor
GWFM02
Posts: 2
Registered: ‎01-22-2014
0

Re: wd2go remote web access...latest java update breaks things....

This worked for me also - I hate to lower the security level to medium - any other thoughts???

 

I tried to  enter the websir=te into the Java exception table but got another error that this didn't work because it was using multiple websites.

Frequent Advisor
Ken3966
Posts: 34
Registered: ‎01-07-2014
0

Re: wd2go remote web access...latest java update breaks things....

Even on medium security with various tweaks to parameters I can no longer access my brothers Mybook,  over the internet. java just says certificate is out of date and will not be acceted until WD get a new one, latest Java installed today, but would not work even on earlier version.

Occasional Visitor
GWFM02
Posts: 2
Registered: ‎01-22-2014
0

Re: wd2go remote web access...latest java update breaks things....

Note that medium security is at the bottom of the slider - not the middle.

Occasional Advisor
Peterinvan
Posts: 7
Registered: ‎01-23-2014
0

Re: wd2go remote web access...lthere is a known incompatibility with the Java 7 Update 51.

I had a similar problem on my Vista laptop

 

I called WD MyCloud Support at 1 800 275 4932.

 

The rep said there is a known incompatibility with the Java 7 Update 51.  He advised that I uninstall 7.51, and download and install Java 7 update 45.  I did this and also updated Vista to the latest service pack.

 

Now WD My Cloud.exe can open my shared folders, but it is really slow to open my music files (.wav).  A 37 Mb file  takes 2'30" to open.

 

I an connect through the web app, after bypassing a couple of security warning dialogues from Java.  Again the download time is very slow.

 

NOTE: on my iPad MyCloud app, the download is almost instantanious.

Occasional Visitor
CS73_
Posts: 1
Registered: ‎03-04-2014
0

Re: wd2go remote web access...latest java update breaks things....

This is becoming incredibly frustrating.  I get the same java errors and cannot access my drive outside of my home network.  Based on other posts in this community, this has been a known issue for well over six months.  Why is it taking so long to provide a fix?  I'm quickly losing faith that WD has any intention of correcting the problem.

Occasional Visitor
-dwc-
Posts: 1
Registered: ‎03-16-2014
0

Re: wd2go remote web access...latest java update breaks things....

In order to get the remote web access back under Java 7 update 51 you will need to add your WD-device domain to the exception list of Java. Following steps are required:

 

  1. get your WD-device domain from your URL. It may look like https://MyBookLive-device123456.wd2go.com
  2. start Configure Java on your desktop (e.g. for Windows 8.x type 'Configure Java' on the start screen)
  3. in the Java Control Panel select the Security tab
  4. in the Exception Site List add  https://MyBookLive-device123456.wd2go.com and  http://MyBookLive-device123456.wd2go.com (replace MyBookLive-device123456 with your own domain name)

Once you've added your WD-device to the exception list you should be able to remotely reconnect to your drives again. However, it seems that the Java plug-in is incompatible with IE11. If you are using IE make sure you are running it in emulation mode 10 or less.

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