tschar wrote:
I have an iPhone 5s and the newest version of the wd my cloud app, and auto music playback is on but the app only plays the current song and stops after that when the screen goes dark which makes the app useless for its purpose. Am i required to touch the screen every 30 seconds to keep listening to music?
Just so you know, you are not alone here. I have an iPhone 5c and iPad gen3, and both exhibit this flaw. I discovered it this summer when I was beta-testing a new WD product that uses My Cloud. Since this was the only product I had used with My Cloud, I did not know it was the WD device or the My Cloud app with the problem. I reported it during beta-testing, and it got fixed somewhat, but not entirely.
I have since determined it is the app, and its “trigger” is the Auto-Lock feature of the iThings (found in the General settings). Once the screen went dark from auto-lock, it would stop the music while it was playing. Now, it seems that does not happen, but once a track is finished while screen is dark, the app needs to be awakened and then the next track begins. My “solution” was to extend the setting time of the auto-lock. I currently have the iPhone at a 3-minute setting, and the iPad at a 2-minute setting. Of course, if I extend either for longer the issue is lessened, but then I waste battery because the screen stays on for longer. The issue is not coming from iOS8 either; the problem was there with iOS7.
BTW, this is not an issue with my Android Kindle, since it does not have an auto-lock feature Also, this may only be an issue with the “5” series phones, since folks with 4-series don’t seem to have the issue, although, I cannot explain why my iPad has the issue, too.
I guess I need to contact WD again about this issue, because not only have you added to the complaint, but a regular forum member recently got a new iPad Air2, and has mentioned the same issue is there on the new Air.
