Remote mount server on mac, execution error 80

I’m glad I’m not alone. I’ve called support twice this week trying to get this to work from my MacBook Pro, working remotely. I’ve tried the access code. I’ve tried logging in with my wd user/pass. I’ve changed the network setting to static IP (as support suggested). I’ve checked to make sure the open ports are 80 and 443.

I can see all my shares from the wd app, and on my iPad and iPhone. But when I try (from the browser) to open a share to desktop (besides Public), I get the error:80.

This is super frustrating. I do a lot of work from client offices, and not having access to my shares is a huge pain