Cannot register web access

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
4

hi Tony,

sorry for late replied. Actually, on my book setting, it 's still show than I haven’t register yet, but when I try to register there is a message that i already register.

When I open the WD Web support, my device is already registered, then I try to register web access, the message still the same like my first posting