WD MyCloud IOS App

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

Hi,

Since the update of the app in September/October I have not been able to send a email link using either my iPhone 5s or iPhone 6. Email body is black.

It works fine from my iPad however I have tried numerous iPhones and the problem seems to be there. I have factory reset My CLoud fully and the problem exsists.

Has anyone expeiereced similar problems and manged to resolve it.

Is it a bug in the MyCLoud app or IOS for iPhone software.

I really need a solution.

Regards

Abid

2

Hi and welcome to the Community. Have you verified if you have the latest My Cloud firmware (4.01.00) update installed? 

3

Hi,

Latest firmware version is installed 4.01.00

Works well with iPad just iPhone is a issue.

A…

4

Try rebooting the iPhone using the two-button method as described in iPhone manual by pressing the round home button and the top button both pressed at same time and held down until a reboot occurs.

5

Hi tried the reboot on the iPhone and even gone as far as a full factory reset.

Can’t get it to work from any iPhone. IPad works great.

A…

6

Well, I am out of ideas, since I have iPhone 5c, wife has 5s and we each have iPads/Gen3 and all work OK.  Time to call WD phone support to get someone on the line that czn help you further.  Good luck.