123Cloud wrote:
I have the same problem using a Netgear MP101 (Internet Music Player). The WD MyCloud software aparently can only create playlists that will play on the computer where it was created on and not on the MyCloud server via network media players. I have contacted the WD support and the result has been lots of nice chat but no results. WD seems to employ really friendly individuals that have no power (or knowledge) to resolve an issue but to just keep you engaged. They are great to make you feel “loved” but just can’t solve a problem. Kind of made me even angrier.
Yo! WD Support! What about fixing the My Cloud Playlist Creator so that it works properly!!!
I looked into this and it appears that you haven’t really engaged our support team yet. A phone call is necessary for them to get all the information they need to figure out what’s going on. There could be a few reasons you’re having this issue that have nothing to do with the firmware. Support will contact you.
