For the past week I have been constantly getting the message:
User does not have permission. (403)
When I try to use the WD My Cloud android app (on a Samsung Galaxy S4 mini) using the mobile internet when I am out and about.
Connected to my home network it works just fine.
I’ve tried generating a fresh code, linking (and relinking) my device to the WD cloud, re-installing the app and swearing a lot, but nothing has worked.
I had this problem when I first got the My Cloud and it seemed to sort itself out (I didn’t do anything then that I haven’t tried now).
Grateful for any ideas as to what I’m doing wrong.
I’ve tried removing and then adding the device in the dashboard, but that hasn’t worked. :womanembarrassed:
Tried uninstalling then reinstalling the app.
I’ve also tried clearing cache and clearing data on my phone.
I can connect when on my home network, but as soon as I’m on mobile internet connection is refused.
I’ve tried generating a new code, and I can see from the dashboard on my PC that it has been accepted and that my phone is connected, but then I get the 403 error if I try to look in any directory.
Fidney I have exactly the same problem as you! I cannot connect via the android app when I’m not on my home Wifi. However if I use my mobile 4G connection as a portable Wifi hotspot and use my laptop to access the device it works fine, so I know there’s nothing wrong with my router settings or indeed the device itself.
Has anyone got this app working properly via a mobile network?
I’ve just tried the Wdmycloud app on my wife’s phone, as her phone isn’t running Kitkat like mine (in case this is all a Kitkat problem). Same issue - User does not have permission. However, if I use my phone on 4G as a portable hotspot and connect my wife’s phone to it via Wifi then the app works fine! So I then tried this in reverse (my wife’s phone on 3G and acting as a portable Wifi hotspot; my phone connected to hers via Wifi) and the app also works fine. Aargh! There must be some wierd fault in the app that only let’s it work on Wifi…
I finally fixed my access problem! It turns out I had old mobile access settings on my phone. My APN settings on O2 were “O2 Postpay GPRS” and should have been “O2 Mobile Web”. As soon as I installed the new settings I could access my files over 4G.
i have a solve that worked for me .
i loged in to the admin on my MYBookCloud Settings| Remote access | Mobile devices | -
then i removed all the devices in my list and re added what i needed
seams to of worked