WD My Cloud Android App Connection Problems

I’ve tried removing and then adding the device in the dashboard, but that hasn’t worked. :womanembarrassed:

Tried uninstalling then reinstalling the app.

I’ve also tried clearing cache and clearing data on my phone.

I can connect when on my home network, but as soon as I’m on mobile internet connection is refused.

I’ve tried generating a new code, and I can see from the dashboard on my PC that it has been accepted and that my phone is connected, but then I get the 403 error if I try to look in any directory.