I have exact same situation. Each time I open the WD My Cloud application it tells me my existing version is 1.0.3.12 and offers to download version 1.0.4.37 which I accept. However the new version will not install and I cannot remove the old version. I also get same error when attempting to remove old version which is error 2318. What do I need to do to get the old version off my machine, so I can then install the latest version?
hi… i have found a solution… but i don’t remember all the steps… probably you only need to turn off the power of the wd unit for 30 seconds and restart… and it goes right… i’m so sorry but i don’t remember right steps…